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POLICIES, TERMS & CONDITIONS

PRIVACY POLICY

1. Overview

We take your privacy very seriously, and we are committed to protecting your privacy when using this site. Any information provided by you will be used solely for the purpose of processing orders and communication between the user (you) and Super Plak Inc. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

2. Personal Information

When ordering from our site, you provide us with your name, email address, payment information, address, and phone number. This information will be used to process your order and keep you up to date on its progress. Any financial data that we collect such as billing and credit card information is used for billing purposes only.

We may use your Internet Protocol (IP) address and ISP name to help us diagnose problems with our server, and administer our web site. Your IP address may also be used to gather broad demographic information, as well as identify customer traffic patterns and site usage. This information aids us in merchandising and in refining the design and layout of the store. Occasionally we may provide information that we feel is of interest to our customers such as site changes, special offers and contests. If you decide you prefer not to receive these updates at the bottom of each email you will find directions on how to take your email address off our list.
In order to serve you best, a reputable third-party handles all online payment transactions. Once your payment is authorized we begin processing your order.

3. Security and Secure Servers

Our secure server uses advanced encryption and firewall technology to keep your personal information private. Our secure server layer (SSL) software completely encrypts the information you input so that it cannot be read as it travels to our ordering system. We have extremely strong security measures in place to protect against the loss, misuse, or alteration of your information while it is in our control.

4. Cookies

A "cookie" is a small data text file that is placed in your browser and allows Super Plak Inc to recognize you each time you visit this site (customization etc). Cookies themselves do not contain any personal information, and Super Plak Inc does not use cookies to collect personal information. Third party content providers such as news feeds may also use cookies.

5. Risks

Remember The Risks Whenever You Use The Internet. While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to Super Plak Inc and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition other Internet sites or services that may be accessible through Super Plak Inc have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions. Please contact those vendors and others directly if you have any questions about their privacy policies.

ORDER POLICIES

1. How to Order

Go to our order page and follow the instructions. You can order by sending us your completed files or you can send us your artwork already printed. Either way follow the steps outlined on our order page. The web page will guide you through the appropriate steps. Once you have confirmed your order you will receive an email outlining the next step. If you uploaded your file(s) just sit back and soon you will have your completed Super Plak in hand. If you are sending us your images follow the steps in the email, print your invoice and shipping label provided and attach the portion of the shipping label to your protective packaging.

2. The Process

a) Ordering

Placing your order with us is simple. Follow the online process providing all details required to process your Super Plaks. If you uploaded images we check all files for any problems and notify you of any concerns ASAP. Then we print, plak and ship your completed Super Plak back to you right away. If you are sending us completed prints we inspect all packaging and contents for damage and advise you of any concerns. Once we’re ready to go we plak and ship you orders out the door usually within 2 or 3 business days.

b) Things You Should Know…To Make The Most Of Your Image.

When we finish your plaks using our wide variety of edge colors we will machine approx. 1/8” of material off your image on all 4 sides. Text such as names, important features such as people’s faces may be lost. We try to oversize plaks before edging to minimize this lost where possible but will not guarantee results. When producing certificates or other artwork for Super Plak try to avoid small borders or placing details close to the edge of the artwork.Similarly, if sending us files to be printed such as documents, allow extra to accommodate our edging process where possible.  If sending files where trimming to crop marks is required, make sure all crop marks are visible. Extra trimming may be subject to a minimum surcharge of $5.00 per item.

c) What Can and Cannot be Plak Mounted

Pretty well any poster, photograph or document can be plak mounted. Here is a small list:
Child’s Art, Photographs, Awards, Certificates, Motivational Images, Educational Materials, POP Displays, Price-Lists and Menus, Architectural Displays, Signage, Maps and Charts, Coaches and Sponsor Plaks…and much more.
Though Super Plak is a great product, some things need to be avoided:
Heat sensitive materials such as pastels, thermally printed documents such as receipts, some event tickets, plastic materials, etc.  Any product of a rare or irreplaceable nature such as old photographs, limited edition prints and any item that would lose value if altered should not be mounted or laminated in any way.

d) Disclaimer

At Super Plak Inc we handle all images with great care. However, all work is performed at the customer’s own risk. Super Plak Inc will not be held responsible for any loss or damage either directly or consequently which may occur. Super Plak Inc cannot accept valuable or irreplaceable items for mounting or laminating.

3. Content

a) Copyright

At Super Plak we respect intellectual property and the copyright laws that protect the owners of these properties. The purchaser is solely responsible for all submissions to Super Plak Inc. Upon using this web site the user warrants that they will not submit any image or file that infringes any copyright, trademark, patent, proprietary or intellectual right of any other party. The user agrees that Super Plak Inc will not be held responsible for any violations of the above policy

b) Restrictions


Super Plak will not accept images of a horrific, offensive, hateful, tasteless or pornographic nature. Images deemed to fall into the aforementioned categories will be removed and the order will be cancelled. Super Plak Inc will contact the appropriate authorities if we feel any material submitted is deemed to be illegal in nature.

c) Submissions

All files submitted must be free of any copyright infringement. Written consent of the copyright holder must be obtained for any use of material. By accepting the terms and conditions you are acknowledging that you are the lawful copyright holder and have the legal grounds to reproduce and distribute any and all submitted image files.

File Format:
Files may be submitted in the following formats: JPEG, TIFF, EPS
Minimums: Files must be provided at a resolution of 250 pixels per inch SIZE AS minimum format.
Maximums: File size of 5000 pixels in either dimension is the maximum file requirement. (75 MB)
Compression: Jpeg (MED, HIGH, MAXIMUM), ZIP, Stuffit

d) Payments

PayPal

Currently we use PayPal to process online orders. You can pay directly from your personal or business bank account or use an accepted form of credit card. You do not need to be a PayPal account holder to use this service. When using PayPal to finalize and pay for your order, you will provide your credit card number, directly to PayPal. The PayPal privacy policy will apply to the information you provide on the PayPal Web site.

e) Refunds

Once billing and production details are confirmed work on your order will commence. Refunds will only we provided if work on your order has not been started. To cancel your order you must do so via email.Orders cancelled prior to the start of production will be eligible for a refund. Refunds may take up to 60 days to process. For images that are sent to us pre-printed, the cost of return shipping will be deducted from your refund.All work is produced at the customers risk. Refunds due to shipping delays, color management issues or other factors are not acceptable reasons for refunds.

f) Shipping & Handling

We use UPS and USPS. All orders are shipped regular ground service unless you request otherwise, additional fees may apply. If available a tracking number for your order will be provided via email. All orders are carefully packaged to provide you with peace of mind knowing your Super Plak will arrive in great condition.
In the rare case there is loss or damage during shipping all items are fully insured and you are fully covered to the extent provided on the courier’s website. If the package you receive is damaged in any way make sure the driver or clerk makes a note of your concerns. If you suspect the contents are damaged in any way, open the package right as soon as possible and send us an email  to info@super plak.com with a description of the damages.  If possible attach a photograph.

G) How long does it take you to produce my art?

The time required depends on the product. Posters, wall decals, and framed photos are typically produced within 24 hours (weekends not included). Canvas requires extra time for the lacquer sealing process and typically requires 3-5 days to complete. Frameless mounting is a very specialized process run in batches and typically requires 4-5 days to complete. We may choose to mail your products separately.

WEBSITE TERMS & CONDITIONS

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Super Plak Inc's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. Modify or copy the materials;
    2. Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. Attempt to decompile or reverse engineer any software contained on Super Plak Inc's web site;
    4. Remove any copyright or other proprietary notations from the materials; or
    5. Transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Super Plak Inc at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Super Plak Inc's web site are provided "as is". Super Plak Inc makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Super Plak Inc does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Super Plak Inc or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Super Plak Inc's Internet site, even if Super Plak Inc or a Super Plak Inc authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Super Plak Inc's web site could include technical, typographical, or photographic errors. Super Plak Inc does not warrant that any of the materials on its web site are accurate, complete, or current. Super Plak Inc may make changes to the materials contained on its web site at any time without notice. Super Plak Inc does not, however, make any commitment to update the materials.

6. Links

Super Plak Inc has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Super Plak Inc of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

Super Plak Inc may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Customer Account

You are responsible for the confidentiality of your account and password information, and the maintenance of restrictive access to this information. You agree to accept full responsibility for all activities linked to the use of your account and password. In its sole discretion Super Plak Inc may edit or remove content, refuse or cancel orders, or terminate accounts.

9. Governing Law

Any claim relating to Super Plak Inc's web site shall be governed by the laws of the Province of Ontario without regard to its conflict of law provisions.