Have questions, let us help

How do I upload images?

Click the “Choose Files” button and follow the prompts. Don't worry if you miss something, we'll let you know so your order will be complete and accurate. Complete the rest, click the "Send To Us For Review"

Have your own prints?

No problem, we can make them look great to. Click here and tell us what you are looking to do with them. We will follow up with you how and where to send your print.

I have a complicated order, do you offer discount on larger orders?

We provide printing and plak mounting services to many industries. Photographers, galleries and marketing professionals to name a few.  Call us toll-free at 1-800-266-9221 to discuss your next project.

How will I know you have my order?

Once you complete your online order the screen will thank you for placing an order with us to review.
A follow-up email will be sent to your email address on file. We will be in contact with you as soon possible to go over your order.

How do I order multiple images?

You can upload multiple files in one order. Please include information regarding quantity, size, laminate and edge color for each file in the “Special Instructions” folder. If you wish to order more than one copy of the same image but either with different edge colours or in a different size then please indicate that clearly in the "Special Instructions" as well.

Which image formats do you accept?

We accept flattened  JPG, TIF & PDF. ( watch video )

When my order is complete, how do I pay?

Once your order is ready to ship you will receive a PayPal invoice via the email you provided. Follow the prompts and the secure and encrypted PayPal site will lead you through the payment process. A confirmation email will be sent to the email address provided.

How will my order ship?

Orders destined for the US will ship via FedEx or USPS from Buffalo, NY. Canadian orders will ship via Canada Post or UPS from St. Catharines, ON. In some cases depending on size of the plaks and quantities ordered multiple packages may arrive. All orders ship via ground service inless other arrangements are made. Expedited service, drop shipping and other options may be available. Please let us know if you have any special requests.

Frequently Asked Questions

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The legal stuff

Terms & Conditions.

SuperPlak Terms & Conditions
1. Overview
We take your privacy very seriously, and we are committed to protecting your privacy when using this site. Any information provided by you will be used solely for the purpose of processing orders and communication between the user (you) and SuperPlak Inc (SuperPlak) and the SuperPlak.com website. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of your information. The following outlines our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

•We will only retain personal information as long as necessary for the fulfillment of those purposes.
•We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
•Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

•We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

•We will make readily available to customers information about our policies and practices relating to the management of personal information
.
• We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

2. Personal Information

When ordering from our site, you provide us with your name, email address, payment information, address, and phone number. This information will be used to process your order and keep you up to date on its progress.

We may use your Internet Protocol (IP) address and ISP name to help us diagnose problems with our server, and administer our web site. Your IP address may also be used to gather broad demographic information, as well as identify customer traffic patterns and site usage. This information aids us in merchandising and in refining the design and layout of the store. Occasionally we may provide information that we feel is of interest to our customers such as site changes, special offers and
contests. If you decide you prefer not to receive these updates at the bottom of each email you will find directions on how to take your email address off our list.

3. Security and Secure Servers

Our secure server uses advanced encryption and firewall technology to keep your personal information private. Our secure server layer (SSL) software completely encrypts the information you input so that it cannot be read as it travels to our ordering system. We have extremely strong security measures in place to protect against the loss, misuse, or alteration of your information while it is in our control.



4. Cookies

A "cookie" is a small data text file that is placed in your browser and allows SuperPlak to recognize you each time you visit this site (customization etc). Cookies themselves do not contain any personal information, and SuperPlak does not use cookies to collect personal information. Third party content providers such as news feeds may also use cookies.

5. Risks

Remember The Risks Whenever You Use The Internet. While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to SuperPlak and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition other Internet sites or services that may be accessible through SuperPlak have separate data and privacy practices independent of us, and therefore we disclaim any
responsibility or liability for their policies or actions. Please contact those vendors and others directly if you have any questions about their privacy policies.



ORDER POLICIES

1. How to Order
Click the 'Place Order” or 'Order Now' buttons and follow the instructions. You can order by sending us your completed files or you can send us your artwork already printed. Either way follow the steps outlined on our order page. The web page will guide you through the appropriate steps. Once you have confirmed your order you will receive an email outlining any further steps. If you uploaded your file(s) you will receive a confirmation email as well as follow ups appropriate to complete your order.

2. The Process

a) Ordering

Placing your order with us is simple. Follow the online process providing all details required to process your SuperPlak(s). If you uploaded images we check all files for any problems and notify you of any concerns ASAP. Then we Print and Plak and ship your completed SuperPlak(s) back to you right away. If you are sending us completed prints we inspect all packaging and contents for damage and advise you of any concerns. Once we’re ready to go we produce your orders usually within 4 to 5 business days.



Please Note: When sending SuperPlak pre-printed items please note that you do so at your own risk. Items must be adequately packaged and insured. At SuperPlak we handle all images with great care. However, all work is performed at the customer's own risk. SuperPlak will not be held responsible for any loss or damage either directly or consequently which may occur. SuperPlak cannot accept valuable or irreplaceable items for mounting or laminating.

b) Things You Should Know…To Make The Most Of Your Image. 

When we finish your custom plaks using our wide variety of edge colors we will machine approx. 1/8” of material off your image on all 4 sides. Text such as names, important features such as people’s faces may be lost. We may oversize plaks before edging to minimize this lost where possible but will not guarantee that no loss will occur. When producing certificates or other artwork for SuperPlak try to avoid small borders or placing details close to the edge of the artwork. Similarly, if sending us files to be printed such as documents, allow extra to accommodate our edging process where possible. If sending files where trimming is required, please provide a trim line or box around your file, and make sure all crop marks and trim lines are visible. On pre-printed items trimming may be subject to a minimum surcharge of $5.00 per item.



c) What Can and Cannot be Plak Mounted

Pretty well any poster, photograph or document can be plak mounted. Here is a small list: Child’s Art, Photographs, Awards, Certificates, Motivational Images, Educational Materials, POP Displays, Price-Lists and Menus, Architectural Displays, Signage, Maps and Charts, Coaches Gifts, Sponsor Plaks…and much more. Though SuperPlak is a great product, some things need to be avoided: Heat sensitive materials such as pastels, thermally printed documents such as receipts, some thermally printed event tickets, plastic materials, etc. Any product of a rare or irreplaceable nature such as old photographs, limited edition prints and any item that would lose value if altered should not be mounted or laminated in any way. If possible scanning or a copying irreplaceable items may be a better option

d) Disclaimer

At SuperPlak we handle all images with great care. However, all work is performed at the customer’s own risk. SuperPlak will not be held responsible for any loss or damage either directly or consequently which may occur. SuperPlak cannot accept valuable or irreplaceable items for mounting or laminating.



3. Content

a) Copyright

At SuperPlak we respect intellectual property and the copyright laws that protect the owners of these properties. The purchaser is solely responsible for all submissions to SuperPlak. Upon using this web site the user warrants that they will not submit any image or file that infringes any copyright, trademark, patent, proprietary or intellectual right of any other party. The user agrees that SuperPlak will not be held responsible for any violations of the above policy.



b) Restrictions

Super Plak will not accept images of a horrific, offensive, hateful, tasteless or pornographic nature. Images deemed to fall into the aforementioned categories will be removed and the order will be cancelled. SuperPlak will contact the appropriate authorities if we feel any material submitted is deemed to be illegal in nature.



c) Submissions

All files submitted must be free of any copyright infringement. It is recommended that written consent of the copyright holder must be obtained for any use of material. By accepting the terms and conditions you are acknowledging that you are the lawful copyright holder and have the legal grounds to authorize reproduction and distribution of any and all submitted image files.



File Format:

Files may be submitted in the following formats: PNG, JPEG, TIFF & PDF Minimums: Files must be provided at a resolution of 250 pixels per inch SIZE AS minimum format. Maximums: File size of 5000 pixels in either dimension is the maximum file requirement. (75 MB) Compression: Jpeg (MED, HIGH, MAXIMUM), ZIP, Stuffit, Wetransfer.com

d) Payments
 - PayPal

Currently we use PayPal to process online orders. You can pay directly from your personal or business bank account or use an accepted form of credit card. You do not need to be a PayPal account holder to use this service. When using PayPal to finalize and pay for your order, you will provide your credit card number, directly to PayPal. The PayPal privacy policy will apply to the information you provide on the PayPal Web site.

e) Refunds

Once billing and production details are confirmed work on your order will commence. Refunds will only we provided if work on your order has not been started. To cancel your order you must do so via email. Orders canceled prior to the start of production may be eligible for a refund. Refunds may take up to 60 days to process. For images that are sent to us pre-printed, the cost of return shipping & handling will be deducted from your refund. All work is produced at the customers risk. Refunds due to shipping delays, color management issues or other factors are not acceptable reasons for refunds.



f) How long does it take you to produce my art?

The time required depends on the specifics of each order. Printing a custom plak mount order usually takes a few days before they are shipped. Larger orders or orders with variable data may take a bit longer depending upon the complexity. Rush service is available at additional cost. Please contact us for specifics.

g) Shipping & Handling

SuperPlak uses a number of the most popular couriers (FedEx, Canada Post, UPS and USPS). All orders are shipped regular ground service unless you request otherwise, additional fees may apply. Shipping across the US and Canada typically takes between 1 to 6 days depending upon your location. Expedited shipping & handling may be available at additional cost. If available a tracking number for your order will be provided via email. All orders are carefully packaged to provide you with peace of mind knowing your SuperPlak order will arrive in great condition.



In the rare case there is loss or damage during shipping all items are fully insured and you are fully covered to the extent provided on the courier’s website. If the package you receive is damaged in any way make sure the driver and/or clerk makes a note of your concerns. If you suspect the contents are damaged in any way, open the package as soon as possible and send us an email to info@superplak.com with a description of the damages. Include photographs to provide further details of damages to your shipment.

WEBSITE TERMS & CONDITIONS


1. Terms

By accessing the superplak.com web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.



2. Use License

a) Permission is granted to temporarily download one copy of the materials (information or software) on SuperPlak.com website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

b) Modify or copy the materials;

c) Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

d) Attempt to decompile or reverse engineer any software contained on the SuperPlak.com web site;
e) Remove any copyright or other proprietary notations from the materials; or
f Transfer the materials to another person or "mirror" the materials on any other server.

g) This license shall automatically terminate if you violate any of these restrictions and may be terminated by SuperPlak at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.



3. Disclaimer

The materials on the SuperPlak.com web site are provided "as is". SuperPlak makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, SuperPlak does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to
this site.

4. Limitations
In no event shall SuperPlak or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on the SuperPlak.com Internet site, even if SuperPlak or a SuperPlak authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.



5. Revisions and Errata

The materials appearing on the SuperPlak.com web site could include technical, typographical, or photographic errors. SuperPlak does not warrant that any of the materials on its web site are accurate, complete, or current. SuperPlak may make changes to the materials contained on its web site at any time without notice. SuperPlak does not, however, make any commitment to update the materials.



6. Links

SuperPlak has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by SuperPlak of the site. Use of any such linked web site is at the user's own risk.



7. Site Terms of Use Modifications

SuperPlak may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.



8. Customer Account

\You are responsible for the confidentiality of your account and password information, and the maintenance of restrictive access to this information. You agree to accept full responsibility for all activities linked to the use of your account and password. In its sole discretion SuperPlak may edit or remove content, refuse or cancel orders, or terminate accounts.



9. Governing Law

Any claim relating to the SuperPlak.com web site shall be governed by the laws of the Province of Ontario without regard to its conflict of law provisions.

What our clients say?

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Ronald Patricks

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Patricia Brown

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Jessy Jones